Rethinking BPO: Humanizing the Filipino Workforce
In the business process outsourcing (BPO) industry, a new thrust is determinedly changing how workers are perceived. And IBPAP as well as Tahche are at the forefront of this transformative wave.
Let’s delve into how IBPAP and Tahche’s efforts are not just about connecting Filipino workers with foreign businesses but also redefining the way the world perceives Filipino professionals. It’s about the shift from marketing services to marketing real people, recognizing the immense talent, skills, and professionalism that the Filipino talent pool has to offer.
The Power of Real Stories
One of the biggest manifestations of this new thrust is the focus on employees’ stories. By listening to the voices of those on the front lines — the Filipino professionals themselves, by interviewing them, getting to know them, and finding answers for questions like “What makes you stay in Tahche?” or “Who are you outside of work?,” we reveal the essence of their professional lives, their personal journey, and their abilities, all of which contribute to their true worth and their being human.
These individuals are not just employees; they’re dedicated professionals committed to their work and their companies, serving as the backbone of the BPO and recruitment industries. And beyond that, they are also the hard working foundations of their families and communities.
It’s high time we acknowledged their invaluable contributions.
From Tasks to Talent
We now move from branding that focuses on tasks to a recognition of the human talent, skills, stories, and experience that Filipino professionals bring to the table. It’s time to shatter the connotations of menial work and embrace the human work that goes into industry.
Employees are no longer faceless workers performing repetitive tasks but highly skilled, nuanced individuals who are integral to the success of foreign businesses.
Humanizing the Workforce
Let’s put a face to the statistics and recognize the people behind the office desks. Filipino BPO professionals are not just numbers; they are individuals with dreams, ambitions, and a commitment to excellence.
We do so in the hopes that foreign businesses will be more willing to provide these hardworking individuals with the benefits they rightfully deserve: from paid time off, overtime pay, maternity and paternity leaves, bereavement leaves, to promotions and career advancements.
Embracing the Mental Health Movement
Following the modern workplace trend, we are focusing on the well-being of employees. This includes recognizing the importance of mental health. As the world acknowledges the significance of this movement, Tahche is aligning with this new approach, ensuring that our professionals get the personal space and time they need to do their jobs without getting burned out.
We also provide regular employee engagement activities so the office becomes a place not only to work but also to get excited and have fun.
The shift towards the human aspect we’re witnessing is not just a Tahche initiative; it’s part of a broader movement that the IT and Business Process Association of the Philippines (IBPAP) is championing. The new approach is all about recognizing the human side of the industry, celebrating the professionals who make it all happen, and providing them with the support they need.
As Tahche paves the way for this transformation, we invite you to be a part of this exciting journey. Get in touch with us today.
