Net Promoter Score: The main metric to look for when choosing the right outsourcing partner
Outsourcing provides a great solution for companies looking to grow and expand their business. However, the process of finding the right outsourcing partner isn’t always an easy feat—there are lots of factors and many things to consider throughout the process. And so, it’s important to make the right and careful decision to avoid any negative consequences. This is where the net promoter score (NPS) comes in.
Before you sign a deal with an outsourcing provider, it’s always best to look for the following:
- In-depth industry experience
- High-quality talent pool
- Infrastructure technology
- Security measures and certifications
Most importantly, it’s best to look for a partner that has a high Net Promoter Score (NPS) to ensure overall operational quality.
Net Promoter Score (NPS)
Net Promoter Score (NPS) is considered the world’s leading metric for measuring customer loyalty. In the case of the outsourcing industry, it helps businesses to assess the quality of services offered by outsourcing partners by showing loyalty trends and growth revenue outputs.
When looking for an outsourcing partner, a good NPS is a critical consideration because this gives you an idea of the potential business growth and cash flow, as well as an overview of the brand and overall customer satisfaction from its clients and partners. It also tells if the outsourcing partner is capable of providing quality service, addressing unique business needs, and resolving pain points and challenges that may arise— ultimately giving you a sense of security and peace of mind.
What is considered a good NPS?
NPS can range from -100 to 100. The calculation will depend on the responses received from the key question: “How likely are you to recommend our brand to a colleague?” which uses a 0-10 scale. The answers are then categorized into any of these three categories:
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Promoters: Gives a score of 9-10. These are customers who are most likely to refer your service to others.
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Passives: Gives a score of 7-8. These are customers who are satisfied but would not go to actively recommend you.
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Detractors: Gives a score of 0-6. These are unsatisfied customers who are likely to stop doing business with you and can even spread negative reviews to other prospects.
To get the NPS, the percentage of detractors is simply subtracted from the percentage of promoters. Technically, anything above 0 is considered a good score. However, an NPS above 60 is considered excellent across various industries.
Overall, it’s important to choose an outsourcing partner that helps you grow your business and provides value for your company:
- Collaborative partnership
- Access to high-quality talent
- Bespoke talent sourcing solutions
- Cost savings up to 70%
- Ability to scale faster
- Hitting milestones and targets
- Adaptability in technological advancement
- Operational excellence
- >60 Net Promoter Score (A Net Promoter Score of 73.69% based on Tahche’s latest NPS results)
Partnering with Tahche
Tahche provides offshore recruitment services to small and medium-sized companies for over a decade, helping them build world-class offshore teams and support their main business process.
Tahche offers a wide variety of outsourcing solutions for companies needing professional skills and talents as part of their core business, professional organizations needing customer service talents, and high-growth small and medium-sized businesses needing management assistance for founders and c-suite executives.
Remarkably demonstrated by our Net Promoter Score of 73% (based on Tahche’s latest NPS results as of May 2022), Tahche delivers the highest quality of outsourcing solutions and services.
