IT Service Desk Coordinator

Tahche Outsourcing Services Inc’ partner is an IT Managed Service Provider located in New York. The company focus on both traditional on-premises infrastructure as well cloud technologies. 

This is a full-time role, on a US shift and on a home-based work set-up.

If you have the right skill set, this may be your opportunity to enter into this fast-growing organization.

IT Service Delivery Manager

Responsibilities: 

  • Manage the service delivery team’s daily activities as well as the dispatch process of service requests
  • Interface with appropriate technical personnel for client problems that cannot be resolved effectively
  • Provide accurate reports and metrics to company management on the status and budget of on-going projects and agreements
  • Design and maintain process documentation for the service delivery team
  • Manage the remote monitoring and management system to ensure consistency and accurate reporting of client devices
  • Ensure quality and profitable services are performed to the agreed SLA
  • Administration and Management of Remote Monitoring Tool (ConnectWise Control)
  • Administration and Management of Professional Services Automation Tool (ConnectWise)
  • To provide reports on an agreed schedule to Senior Management and clients

Knowledge, Skills, and Abilities: 

  • 5+ Years experience with a similar size/type of business (Managed IT for Small Businesses)
  • Experience with tools such as ConnectWise Manage, ConnectWise Control, Smileback, Liongard, IT Glue and more
  • Knowledge of IT applications, processes, software, and equipment
  • Strong organizational, presentation, and client service skills
  • Skill in strategic planning with an ability to think ahead and plan over a 6-12 month time span

WHAT’S IN IT FOR YOU?

  • Competitive compensation package and benefits
  • Be part of a dynamic US Team
  • 13th month pay
  • Paid Leaves, commutable to cash
  • Health insurance with dental coverage, upon regularization
  • Personal development and training opportunities
  • Government mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, Bereavement leave, etc.)
  • Employee engagement activities, team outings, sports activities, and events

Apply now and be part of our great team!

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