IT Helpdesk

Tahche Outsourcing Services Inc’ partner is an IT Managed Service Provider located in New York. The company focus on both traditional on-premises infrastructure as well cloud technologies. 

This is a full-time role, on a US shift and on a home-based work set-up.

If you have the right skill set, this may be your opportunity to enter into this fast-growing organization.

IT Help Desk

Job Description:

  • Acts as first point of contact when a user is facing hardware, software or system issues
  • Monitor and respond quickly to incoming requests relate to IT issues.
  • Maintain computer systems and act as support if any system goes down.
  • Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
  • Maintain user PCs, including upgrades and configuration as needed.
  • Assist with onboarding of new users.
  • Keep inventory of all equipment, software, and license users.
  • Install, configure, and upgrade PC software.

Core Technologies:

  • Experience with Continuum RMM and ConnectWise Manage is a huge plus
  • Windows Server 2016/2019, Active Directory, Group Policy Management Console and other Server administrator
  • Hyper-V Administration
  • Cisco/Meraki Firewalls , Switches, and Access Points
  • Sonicwall firewalls
  • Cloud technologies including Google G Suite, Microsoft 365, Hosted Exchange and Amazon Web Services (EC2/S3)
  • DNS/DHCP/VLANs
  • Backup Methods and Products including Datto and Datto SAAS
  • Disaster Recovery Planning and Simulation
  • End-user support, customer service

WHAT’S IN IT FOR YOU?

  • Competitive compensation package and benefits
  • Be part of a dynamic US Team
  • 13th month pay
  • Paid Leaves, commutable to cash
  • Health insurance with dental coverage, upon regularization
  • Personal development and training opportunities
  • Government mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, Bereavement leave, etc.)
  • Employee engagement activities, team outings, sports activities, and events

Apply now and be part of our great team!

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