IT Helpdesk Specialist


Tahche Outsourcing Services Inc’ partner is an IT Managed Service Provider located in New York, looking for a IT HELP DESK SPECIALIST to join our team. The company focus on both traditional on-premises infrastructure as well cloud technologies. They have over 300 clients and placed #2422 on the Inc. 5000 representing the fastest growing companies in America. We also have won the SmartCEO Future 50 Award representing the 50 fastest growing companies in New York.

Job Description
 Acts as first point of contact when a user is facing hardware, software or system issues
 Monitor and respond quickly to incoming requests relate to IT issues.
 Maintain computer systems and act as support if any system goes down.
 Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
 Maintain user PCs, including upgrades and configuration as needed.
 Assist with onboarding of new users.
 Keep inventory of all equipment, software, and license users.
 Install, configure, and upgrade PC software.


Core Technologies:
● Experience with Continuum RMM and ConnectWise Manage is a huge plus
● Windows Server 2016/2019, Active Directory, Group Policy Management Console and other Server
administrator
● Hyper-V Administration
● Cisco/Meraki Firewalls , Switches, and Access Points
● Sonicwall firewalls
● Cloud technologies including Google G Suite, Microsoft 365, Hosted Exchange and Amazon Web Services
(EC2/S3)
● DNS/DHCP/VLANs
● Backup Methods and Products including Datto and Datto SAAS
● Disaster Recovery Planning and Simulation
● End-user support, customer service

To apply kindly send your resume and coverletter to recruitment@tahche.ph and armila@tahche.ph

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