IT Admin

Tahche Outsourcing Services Inc’ partner is an IT Managed Service Provider located in New York. The company focus on both traditional on-premises infrastructure as well cloud technologies. 

This is a full-time role, on a US shift and on a home-based work set-up.

If you have the right skill set, this may be your opportunity to enter into this fast-growing organization.

SERVICE DESK COORDINATOR

RESPONSIBILITIES:

  • Triage and dispatch all client requests for our team of consultants coming via phone, email, and our ConnectWise Manage platform
  • Coordinate tickets with Continuum’s NOC/SOC/Help Desk Teams
  • Experience with ITGlue is a plus
  • Maintain an accurate and frequently updated calendar for all consultants.
  • Manage and oversee projects for our clients – scheduling tasks, planning a timeline, understanding task prerequisites
  • Work with vendors on product procurement for our clients
  • Follow up on outstanding items and be as proactive as possible
  • Ensuring tasks are completed and communicating with clients on any further needs
  • Reviewing consultant notes on tasks, quality control of documentation
  • Handle dozens of requests daily, responding to requests in a timely and appropriate fashion
  • Managing Consultants Education/Growth initiatives
  • Handle and dispatch after hours emails and voicemails as necessary

WHAT’S IN IT FOR YOU?

  • Competitive compensation package and benefits
  • Be part of a dynamic US Team
  • 13th month pay
  • Paid Leaves, commutable to cash
  • Health insurance with dental coverage, upon regularization
  • Personal development and training opportunities
  • Government mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, Bereavement leave, etc.)
  • Employee engagement activities, team outings, sports activities, and events

Apply now and be part of our great team!

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