The coin turns from an unsettling year to hopeful one as a surge of job opportunities presents itself as a gift waiting to be unwrapped by thousands of unemployed individuals looking for sources of income.
The Department of Labor and Employment (DOLE) reports 10,000 Business Processing Outsourcing (BPO) job opportunities for returning Overseas Filipino Workers (OFWs), fresh grads and untapped talents in the community. Among the BPO positions that continue to be in-demand in the industry include customer service representatives, supervisors, technical support staff, trainers, frontline/specialists, managers, and others for the finance, information technology, human resources and recruitment, and marketing sectors.
The need for outsourcing talent has also been fueled by the fact that more consumers are purchasing online services such as food and groceries, health insurance, retail, bills payment and local travel and transport bookings.
While not everyone has current BPO experience, firsthand knowledge and the willingness to expand one’s knowledge, patience in learning and sharpening these skills are necessary to succeed in the industry.
There are many free to paid online assessments and self-learning platforms on job-specific skills for aspiring BPO talents needing training. A few of these platforms include Udemy, Coursera, PluralSight, Job Ready Programmer, Katakoda and Cloud Academy. Some BPO companies also offer study links for upcoming job exams and interviews.
The World Economic Forum reports that the top skills needed to thrive in any job are :
- Emotional intelligence
- Service orientation
- Complex problem solving
- Coordinating with others
- People management
- Critical thinking
- Judgement and decision making
- Cognitive flexibility
DOLE NCR Director Sarah Buena Mirasol also advised that “aside from developing industry-specific hard skills, specific essential skills such as adaptability, technology know-how, creativity and innovation, critical thinking, emotional intelligence, and leadership skills are necessary for workers to cultivate in order to survive and thrive in the new normal.”
- Cordero, Ted. (2020, October 1). GMA News Online. DOLE identifies ‘resilient’ jobs in NCR that withstood COVID-19. Retrieved from: https://www.gmanetwork.com/news/money/companies/758010/dole-identifies-resilient-jobs-in-ncr-that-withstood-covid-19-impact/story/
- Beckford, Avil. (2018, August 6). Forbes.The Skills You Need To Succeed In 2020. Retrieved from: https://www.forbes.com/sites/ellevate/2018/08/06/the-skills-you-need-to-succeed-in-2020/#134fafe5288a